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Quality of priority cross-border letter mail service in Europe

Brussels, 04.04.2012

Wednesday 4 April 2012

1) In 2011, European letter mail service performance exceeded the European Union (EU) objectives for the 14th successive year. The International Post Corporation (IPC) postal measurement system showed that 93.0 % of letters were delivered within three days and 98.1 % within five days. This well exceeds the objectives set in the EU postal directives of 85 % in three days, and 97 % in five days.

2) The performance for cross-border priority/1st class letter mail in Europe was recorded by the IPC UNEX Quality of Service Measurement System. Moreover a press statement was released on the IPC website on 23 March 2012.

3) This once again shows the great efforts delivered year after year by the postal staff in Europe. The employers should realise however that the delivery of quality in the postal sector is under pressure. Together with the postal consumers, we are more than otherwise convinced that such performances only remain possible provided there is a proper functioning of social dialogue between employers and workers. In still too many countries, making profits scores higher than well attending to personnel matters.

Bert Van Caelenberg, Secretary General Eurofedop

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